Software Solution
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Education Service
JTP has been providing education service to the world leading software/hardware companies in Japan for more than 20 years. JTP holds fully skilled instructors and variety of IT-training courses. The learning centers are located in Tokyo and Osaka; all the classrooms are equipped with world-class server, storage, and network products.
You can transfer your technology to our experienced instructors and JTP can provide you the facilities and equipments. JTP can also localize textbooks and the training materials into Japanese or redesign your course to meet the needs of Japanese Market.
Skilled Instructors
Featured Services
Convenient Location
Instructor Unified Communication : IUC
■Skilled Instructors
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JTP’s instructors are fully skilled and trained. In addition, as instructors are multi-lingual, you can transfer your technology directory in your language. JTP training course includes the followings:
- ERP
- Information Security
- Database
- Virtualization
- Java
- Server Set-up; Maintenance
- Network
- Storage
- Backup
- Telecom
- OS
They earn the vendor licenses as listed below.
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■Featured Services
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Localization Services
If you have an intention to introduce your education program in Japan but have troubles with Japanese language, culture, and market needs, JTP can provide you the solution. With our 20 years of experience in the field of education services, JTP can customize your training course to match Japanese needs. JTP holds multi-lingual engineers who can translate your training manuals, course materials and textbooks.
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■Convenient Location
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Localization Services
Tokyo Training Center
Tokyo is the biggest city in Japan and its capital. One of the JTP’s training centers is located in Shinagawa, Tokyo. The nearest station, Shinagawa station is one of the big stations in Tokyo with easy access from any locations. At Shinagawa station, the bullet train, JR lines, and Keikyu line are transferable.
Osaka Training Center
Osaka is the second largest city in Japan and the training center is located in near Shin-Osaka station which has the easy access to the bullet train.
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■Instructor Unified Communication : IUC
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Most of you would consider the quality of the instruction-“How does JTP keep the high level of customer satisfaction?” and here is the answer. As to meet the SLA, JTP has adopted the Instructor Unified Communication (IUC): a classroom monitoring system. To maintain and improve the quality of instruction, JTP supervisors monitor and correct the instruction in real-time. This system can be used by clients to monitor private sessions.
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■Education Service
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Support Center
Help Desk/Call Center Outsourcing Services
Japan Third Party (JTP) provides after-sale support services such as Call Center & Help desk as an IT outsourcer. JTP can customize its services to meet the different needs of all-sized markets.
Global Helpdesk
Our Global Helpdesk is intended to provide high tech support at low cost with finest quality. With well equipped secure environments, JTP provides Hardware and Software trouble shooting, seamless escalation, and remote diagnosis.
Call center
Call center support covers consumer products such as Wireless LAN and peripheral devices. Supervisors monitor operators all the time to maintain the service quality.
Why is outsourcing call center essential?
Characteristics of JTP support center
Services
■Why is outsourcing call center essential?
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By outsourcing call center functions, overseas companies can improve productivity, extend their service hours and place focus on their core business to enhance their business in Asian market.
●Outsourcing Support Center: Advantages
- Cost reduction
- Focus on core competencies
- Lower infrastructure investments
- Saving lead time to set up technical support helpdesks and call centers.
- Higher operational efficiencies with lower risk
- Solving Language and cultural issues
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■Characteristics of JTP support center
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JTP support center has the following characteristics to differentiate from other competitors;
1.Multiple Language & Location
JTP can provide multiple languages including Japanese, English, Chinese, and Korean. Support centers are located in five areas; Tokyo, Osaka, Shanghai, Soul, and CA in the US.
2.Multiple skill engineers
JTP engineers have various skills such as UNIX, LINUX, Storages, Networks, and other technologies. Also, engineers have experiences in other operational tasks such as field onsite services.
3.Total Support Services
You can combine 24/7 onsite field service with support services (Call center or Helpdesk). Onsite field support areas are limited in domestic. JTP provides seamless total support and reduce your burden for operation management.
JTP can provide support services with multiple languages such as Japanese, English, Chinese and Korean. Our support centers operate 24/7 to handle customer’s troubles by phone, web and email. JTP support centers are located at several locations for disaster recovery.
JTP covers a wide range of areas from consumer products to enterprises products with a flexible price system; fixed costs, transaction, or whatever you prefer. We assure high quality services to achieve the maximum customer satisfaction leading your business to a success.
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■Services
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Technical helpdesk
Our Global Helpdesk is intended to provide high tech support at low cost with finest quality. With well equipped secure environments, JTP provides Hardware and Software trouble shooting, seamless escalation, and remote diagnosis.
Supported Technologies
- Storage
- Virtualization CPU
- Server
- Network products for enterprise
Call center
Call center covers consumer products such as Wireless LAN and peripheral devices. Supervisors monitor operators all the time to maintain service quality.
Outbound and inbound services can be provided, and we dedicate to maximize customer satisfaction by quickly resolving any customer queries.
If you are interested in our services, contact us today
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Japan Third Party Co.,Ltd
