JTP assist our customers to improve their satisfaction by introducing digitalized lab systems and Lab Note systems to boost productivity in the lab by working more efficiently and optimizing resources.
JTP offers one-stop outsourcing solutions for instrument servicing and support. Our service offering includes the delivery of analytical instruments, the installation and setting up of instruments in labs, explaining how the instruments work, as well as follow-up services such as maintenance, repairs and a help desk. We have extensive experience spanning a wide array of manufacturers and product categories, which is why we excel in helping our customers create a more efficient workplace, optimize resources, as well as boost productivity and digitalize labs to improve customer satisfaction.
Extensive experience providing support for analytical instruments
JTP provides following total services for analytical instruments.
- Gas chromatograph
- Gas-liquid chromatograph
- Gas chromatograph mass spectrometers (GCMS)
- Liquid chromatograph mass spectrometers (LCMS)
- Thermal analysis instruments
- Bioanalyzer instruments
- ICP-MS
Outstanding support services for analytical instruments
We have rich experience in providing support services for a wide array of manufacturers and instruments.
For many years, we have served as a support service provider to a wide array of instrument manufacturers. Our rich experience enables us to deliver comprehensive support services to customers using products from multiple manufacturers.
Onsite Support Services
JTP provides a full range of onsite services including installation, set up, validation, maintenance, periodic inspections, and spot repairs.
Customer Support in English
With bilingual engineers on staff, we offer instrument and software training in English, can work with English manuals, and can communicate directly with engineers based overseas.
Tokyo Technical Center
Our Tokyo Technical Lab Center meets ISO 9001 quality management system requirements and offers services such as pick-up repairs and inspections for analytical devices, installment checks, application software installation, setting up, and validation.
Rich Experience in Software Solutions
Digitalizing your lab is made easy with our extensive experience as an analytical instrument support provider and our advance technical capabilities and expertise in software solutions.
Service Offering
Technical Support on Delivery
JTP provides onsite services ranging from installation and setting up, as well as manual explanations and an array of validation and qualification services (such as IQ and OQ).
Maintenance Services
Our onsite maintenance services include periodic and regular inspections of delivered equipment, validation services (qualifications such as OQ, etc.), as well as repairs and replacement of parts.
Help Desk
JTP provides 24 x 7 support services for delivered instruments such as;
- field reports of equipment failure
- manage onsite repairs
- troubleshoot
- issue compile reports
- resolve issues remotely
Equipment & Software Localization
JTP has bilingual engineers on staff. We can implement technical training and provide explanations of manuals in English, and can assist our customers in localizing their instruments and software.
Lab Management System
JTP assists our customers in introducing digitalized lab systems and Lab Note systems to boost compliance, optimize operations, and manage documentation and research data.
