Since 1990, JTP has helped 50+ IT vendors with 200+ products to enter and succeed in Japanese market. JTP offers helpdesk services for B2B/B2C products and services, such as hardware, middleware, security products, and software packages.
New offices, product and service localization, recruitment and human resource development, promotion, marketing research, and other expenses all add up quickly when entering a new market.
We can assist you with a small start and test the market to determine budgets and investment strategy.
We provide our assistance service at level 0, if you want to start small to understand the Japanese market. We provide a single point of contact for user inquiries, with engineers assigned based on the nature of the inquiries.
The support level can be increased as the market grows. Operators can handle inquiries according to the documents provided (manuals, knowledge bases, and communities), and experts can even analyze logs, carry out reproducibility tests, analyze dumps, and examine the source code on request.
As your business grows, you can increase your service hours and assign more engineers to your company.
Operators might be assigned to answer questions initially, followed by well qualified and specialized engineers.
Service hours of the helpdesk can also be changed quickly from business hours to 24/7 support.
The first objective was to assist businesses in expanding their operations in Japan.
When corporations tried to enter Japanese market, they faced challenges such as, real estate expenses, in availability of English-speaking engineers, etc.
JTP helped in resolving these issues so that tech companies can focus on developing and selling services / products in the Japanese market at reduced cost.
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