JTP’s robust service offering, which includes after-sale, installment, and maintenance support, is crucial in the sale of medical devices and medical IT services.
JTP offers end-to-end solutions that span all device-related operations including facilitating market entry inspections, managing sales demo units, installation support, managing supplies and substitute devices, handling all maintenance services.
JTP holds licenses for manufacturing, marketing authorization holders, retail/rental and repair medical devices, JTP’s services are in compliance with Japan’s Pharmaceuticals and Medical Devices Law (PMDL) . JTP offers a high standard of services based on ISO13485; the comprehensive quality management system for the design and manufacture of medical devices.
Medical Device Expertise
Radiation therapy equipment, superconducting MRI system, angiography devices, computed tomography, general x-ray devices, diagnostic ultrasound equipment, patient monitors, defibrillator/AED, computed radiology, dry imaging, blood irradiator, lab tests, patient information management system, DNA sequencing devices, etc.
Our Strengths
Operation at Tokyo Technical Lab Center
The Tokyo Technical Lab Center operates based on ISO13485; which is the International Organization for Standardization (ISO) standard that represents the requirements for a comprehensive quality management system for the design and manufacture of medical devices. It offers end-to-end solutions that span all device-related operations including repair services, facilitating market entry inspections, managing sales demo units and substitute (loaner) units, as well as managing supplies. JTP’s team of engineers, including many with specific vendor certifications, specialize in medical device maintenance and repairs, enabling JTP to deliver an extensive array of top-quality specialized services.
Extensive Independent Service Offering
JTP’s vendor-neutral support services span a diverse array of manufacturers and sectors, and include a selection of outsourced services as well as bulk billing and estimates, based on clients’ individual needs and systems requirements.
Network Connection Support for Devices
JTP’s expertise in IT integration enables us to assist clients in connecting new devices and equipment to the facility network.
Nationwide Onsite Servicing
From hubs in Tokyo and Osaka, JTP offers onsite services that include spot repairs and periodical maintenance services for medical devices and equipment installed in hospitals and clinics throughout Japan.
Customer Support in English
With bilingual engineers on staff, JTP offers device support and software training in English, can work with English manuals, and can communicate directly with engineers based overseas.
Medical Device Services
Medical Device Repairs and Maintenance
In addition to onsite repairs and maintenance inspections, JTP’s Tokyo Technical Lab Center also offers a send-back maintenance service.
Substitute (Loaner) Device Service
JTP manages and loans out substitute equipment to clients, and this includes handling everything from schedule management, repairs as well as periodic inspections of the loaner equipment.
Sales Support Services
JTP manages and loans out demonstration units, and this service includes handling everything from schedule management, repairs as well as periodic inspections of the demo units.
Technological Implementation Support
JTP offers support services to set up and create networks for clients introducing medical devices. These services range from setting up wireless networks to creating a network within the medical facility, as well as creating and operating digital imaging servers.
Help Desk
JTP provides 24 x 7 support services for delivered instruments such as;
- field reports of equipment failure
- manage onsite repairs
- troubleshoot
- issue compile reports
- resolve issues remotely
